This policy explains how cancellations, refunds and delivery work for paid plans on Baraati, operated by Baraati LLP ("Baraati", "we", "us"). It forms part of our Terms of Use. If anything here is unclear, please write to us before you pay — we would much rather answer a question than process a refund.
Baraati plans are a one-time, prepaid purchase made per wedding — not a subscription. There is no auto-renewal and no recurring mandate on your card or UPI.
All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise at checkout. We sell and deliver within India only.
You may cancel your plan and receive a full refund within 3 days (72 hours) of payment, provided that none of the following has happened yet:
If none of those apply, you get 100% of what you paid back — no questions, no deduction.
Once any of the three events above occurs, or once 3 days have passed, the purchase is non-refundable. This is because the value of the plan is delivered at that point and cannot be returned to us:
We do not offer partial or pro-rata refunds for features you chose not to use, for guests who did not join, or for a wedding that is postponed or cancelled after the cooling-off window. If your wedding is postponed, contact us — we will do our best to move your plan to the new dates at no extra cost, which is almost always the better outcome for you.
A Premium album is hosted for 3 years from the date it is published. After that it may be renewed for ₹510 per year. Renewal is optional and is never charged automatically — if you do nothing, the album simply expires. Renewal payments are non-refundable once the renewed hosting period has begun.
If money was debited but your plan did not activate, please do not pay again — write to us with the payment reference and we will resolve it. Genuine duplicate charges and failed transactions are refunded in full.
Email support@baraati.co.in from the email address on your Baraati account, including:
We acknowledge every request within 2 business days and confirm our decision within 5 business days. Approved refunds are returned to the original payment method — we cannot refund to a different card, account or UPI ID.
Once we approve and initiate a refund through our payment partner, the money typically reaches you within 5–7 business days. The exact time depends on your bank or card issuer and is outside our control; UPI refunds are usually fastest. You will receive confirmation from Razorpay when the refund is initiated.
Your plan is activated immediately on successful payment — usually within a minute, and always within 24 hours. There is nothing to ship and no delivery charge. If your plan has not activated within 24 hours, contact us and we will fix it or refund you in full.
Standard and Premium include 150 complimentary printed A5 thank-you cards. These are produced only after you submit your design and shipping address in the app, so the timeline starts from your submission — not from your payment date.
If your cards arrive damaged in transit or materially differ from the design you approved, tell us within 7 days of delivery with photographs and we will reprint and reship them at no cost to you.
For any question or grievance about payments, refunds or delivery:
Baraati LLP
T5B-1001 Godrej Infinity, Keshav Nagar, Mundhva, Pune – 411036, Maharashtra, India
Email: support@baraati.co.in
Website: baraati.co.in
This policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.